![Tropical plants from Thailand in a greenhouse](http://baandesol.com/cdn/shop/files/IMG_8027.jpg?v=1707275384&width=3840)
FAQs, Care, Shipping
Learn more about Baan de sol
FAQs
![Stripped placemat on a table with dishes on it](http://baandesol.com/cdn/shop/files/unnamed4.jpg?v=1706979987&width=3200)
What makes Baan de Sol unique?
Baan De Sol is special because our fabrics aren't mass-produced but carefully handcrafted in Thailand, creating a unique and beautiful story connected to the makers. We empower two communities – DV women in sewing and the Karen Tribe weaving community – and proudly operate as a woman-owned business. Beyond just aesthetics, Baan De Sol shares the often unheard stories of its makers, making every purchase a meaningful choice. By supporting them, you're not just buying from a small business; you're actively contributing to positive change in the world. It's a simple way to make your home beautiful without compromising on ethics – that's what makes Baan De Sol truly unique.
Where are the products made?
Baan De Sol products are designed by our Founder, Angela, in Portland, Oregon. The handmade magic, however, happens in the northern regions of Thailand, where skilled artisans bring these designs to life with a touch of craftsmanship that sets Baan De Sol apart. In every Baan De Sol product, you'll find a perfect blend of Portland's creative energy and the expert craftsmanship of Northern Thailand. It's the best of both worlds coming together in each piece.
Can I shop in person?
We currently participate in several pop-ups. Please subscribe to our email list or follow us on IG for the most up to date pop-up information. You may also view our events page for more details. We look forward to seeing you in person soon!
Who are Baan de Sol partners?
Baan De Sol partners with two impactful groups: an organization providing support to women seeking refuge from domestic violence, and a small artisan family from the Karen tribe in Northern Thailand. By collaborating with these partners, Baan De Sol not only creates beautiful products but also contributes to meaningful social impact, supporting women in need and preserving the rich traditions of the Karen tribe.
Do you sell wholesale?
Yes, we do! If you are interested in a wholesale partnership, please fill out our inquiry form.
Are you able to create custom products?
Certainly! We'd love to explore the possibility of creating a custom product for you. Please complete our contact form and provide additional details about your custom project, including the quantity of items needed and any specific requirements you have in mind. This information will help us better understand your needs and determine the feasibility of bringing your custom vision to life. We look forward to hearing more about your project and working together to create something special for you.
Learn how to take care of your products
Care
![Finished weaved product on a chair featuring three different placemats](http://baandesol.com/cdn/shop/files/IMG_8210.jpg?v=1691159167&width=3200)
How do I care for my products?
As our products are handmade, we highly recommend following our care instructions below:
- Handwash gently in cold water using a mild detergent.
- Avoid using bleach or harsh chemicals that could damage the fibers.
- Do not wring or twist the fabric, as this can cause stretching and distortion.
- Rinse thoroughly and gently squeeze out excess water.
- Hang the textile to dry in a shaded area, avoiding direct sunlight and heat sources.
- Iron on a low heat setting while still slightly damp, using a pressing cloth if necessary.
How do I wash my items?
For products with tassels and fringes, we recommend hand washing with cold or lukewarm water to prevent any damage. If machine washing, use a mesh bag (1 item per bag) and delicate setting. Wash separately or with like colors as some dyes may run in their first few washes.
What detergent should I use?
We recommend using a gentle, pH-neutral liquid detergent. Natural and delicate-specific may also be used. Do not use chlorine bleach and avoid fabric softeners & conditioners.
How should I dry my product?
Hang drying is the best method, especially for items with fringes and tassels. If machine drying, we recommend using the lowest heat / delicate setting and using a mesh laundry bag (1 item per bag).
Can I iron my items?
Iron at low temperature if needed. For best results, iron while fabric is slightly damp.
What should I avoid when caring for my product?
Avoid contact with products containing benzoyl peroxide, alpha hydroxy acids and chlorine bleach as these will stain and/or discolor the fabric.
Learn about our policies
Shipping + Returns
![Set of four coasters which are red and cream with natural texture](http://baandesol.com/cdn/shop/files/IMG-2710.jpg?v=1694128172&width=3200)
What is your return policy?
Baan de Sol sales are final. We are unable to accept returns or offer refunds at this time. There are some situations where we might be able to offer an exchange. If an exchange is something that you would like to explore, please email us at hello@baandesol.com within 7 days of receiving your order and include "Exhange Request" as the email subject. If your request to exchange your item is approved, your item must be mailed back undamaged and in its original condition. The customer is responsible for the shipping cost.
Note: It is important to remember that each fabric we use is hand woven and it is possible that there may be minor imperfections. This is the beauty of each product you are purchasing. It has been hand crafted and woven from start to finish. We believe that this is what makes our products that much more beautiful.
When will my item ship?
Shipping costs at checkout are based on the standard USPS rate for the shipping location and product weight. Please allow 1-3 business days for order fulfillment and 1-2 weeks for completed shipping. If you have any questions regarding shipping, please contact us athello@baandesol.com.
All domestic orders are shipped via USPS Priority Mail with tracking. We are unable to offer international shipping at this time.
Do you offer international shipping?
We are unable to offer international shipping at this time.
Have more questions?
We'd love to answer any questions you have. Head to our Contact page to get in touch!